SPREADSHEETCheck eligibility early
PikoBuy publishes a returns and exchanges policy that distinguishes eligible and ineligible products. Its published five-day return guarantee is conditional on seller participation, product condition and timing. Examples of restrictions include customized items, certain intimate products and items whose labels or packaging were removed at the customer’s request.
The policy describes an application period after an item enters the warehouse and says late applications may not be accepted. Rules and eligibility can change, so check the current policy and your specific order as soon as the item arrives. Do not assume every purchase qualifies for an unconditional return.
If there is a problem
Compare the seller listing, selected options, order details and warehouse photographs. If the item appears damaged or incorrect, contact PikoBuy with the order number and a clear description of the issue. Identify the relevant photograph and explain what you expected. The platform’s policy states that returns require the seller’s consent.
For products without the return guarantee, the published policy says PikoBuy will verify a quality issue with the seller; the outcome depends on the circumstances. For forwarded products, the forwarding terms say after-sales service should be addressed with the sender or seller. Check which service applies to your order.
Costs and condition
The current policy discusses return shipping and a service fee for some customer-requested returns. Who bears a charge can depend on the reason and seller response. Keep labels, accessories and packaging in the required condition and confirm any cost before authorizing a return.
Do not rely on this guide as a promise of eligibility, reimbursement or a specific refund time. Read the latest official terms and the seller’s conditions, and obtain clarification from support before international shipping if there is any dispute.
This independent guide is for research. Read the current PikoBuy shopping guide, shipping terms and returns policy for your order.